QA

Postpaid FAQ

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Basics

What is a “postpaid / 上台” plan vs prepaid? →

Fees

Do Exit-Entry Permit / passport users pay a deposit? How to refund? → Any fees beyond the monthly plan price? →

MNP

What is number porting (MNP)? Will my number change? → I don’t have a HK number — can I still get MNP pricing? →

Process

Can I apply if I’m not in Hong Kong yet? → Can I convert a physical SIM to eSIM? → Whose name is the line under? Is it safe? → What documents do I need? → How do I apply? Can I do it online? →

Choosing

Who can get S/ash youth plans? Under 18? → What is “One-SIM Two Cities”? Do I need a roaming pack in Mainland? →

Usage

Will my usual apps work on a HK SIM in Mainland? →

Contract

After 24 months, can I keep the number? Will the price jump? →
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